Shikoba

Terms & Service

Our terms covering shopping, payments, returns, and your data.

1. Accuracy of Customer Information

The customer must provide complete, accurate, and absolutely correct personal and shipping information in the order form.
Shikoba is not responsible for any non-delivery, delays, or lost shipments resulting from incorrect contact details, phone numbers, or shipping addresses provided by the user.

All custom duties, import taxes, clearing fees, local levies, or penalties imposed in the destination country are the sole responsibility of the customer.
Our product prices displayed on the website do not include any country-specific import duties. If any such charges are levied, Shikoba is not liable to pay, reimburse, or refund any portion of it to the customer.

Customers are advised to allow a minimum of 3 weeks (working days only) for the processing and delivery of orders.
Processing timelines may vary or extend depending on the complexity of the styles or customization ordered. We highly recommend verifying the exact production/making time with our customer care team before finalizing your purchase.

Once an order status changes to "Processing," it cannot be cancelled or modified under any circumstances.
No ordered product can be cancelled after 24 hours from the time of order placement.
If a cancellation request is accepted within the permitted 24-hour window and a refund is requested for any style(s), a 3% processing fee on the total refund amount will be deducted, and the balance will be refunded to the original payment method.

With a view to providing users with the latest information, designs, and materials, Shikoba reserves the right to make changes to the products, descriptions, or services described on this site from time to time without prior notice.
Prices displayed on the website are specifically for internet orders. Product availability and pricing are subject to change without prior notice. All products offered are subject to stock availability at the time of order fulfillment.
Shikoba is not responsible for any typographical or photographic errors or shortcomings. Product details and specifications are intended to be fairly accurate values.

Because our collections feature intricate handwork, traditional weaves, and manual craftsmanship, there may be slight, subtle variations between the actual product received and the images displayed online.
Video Call Purchases: Products selected and purchased through our virtual/Video Call shopping services cannot be cancelled, exchanged, or returned.

No Exchange, No Return, and No Refund policy applies strictly to any products purchased under any offer, seasonal discount, clearout, or sale.
Multiple coupon codes or promotional offers cannot be combined or used simultaneously in a single order.
Coupon codes cannot be applied retroactively after a purchase is completed. If you forget to apply a code and it subsequently expires, it cannot be reinstated for that order.
Shikoba reserves the absolute right to change the terms of any promotional offer, including extending, withdrawing, or discontinuing the offer at its sole discretion without prior notice.

Any complaint regarding damages, missing items, or order shortfalls must be raised in writing to our customer care team within 2 days from the physical receipt of the package. Complaints received after 2 days will not be entertained.

All sizes and measurements displayed across the Shikoba platform are strictly in inches. Size guides are based on standard body sizing.
Due to the manual nature of cutting and tailoring, a margin of error or difference of plus/minus 0.5 to 1 inch in final garment measurements is standard and acceptable. Our quality checking team thoroughly verifies every piece against your specified measurements before dispatch.
For any measurement-related issues, please email our support team within 2 days of receiving your package.
Made to Order / Custom Stitching: If Shikoba has tailored a product exactly to the specific measurements provided by the customer, or if the product belongs to our "Made to Order" category, we strictly follow a "No Return, No Exchange, and No Refund" policy under any circumstances.

All orders are securely and robustly packed for accurate shipping. If an item arrives with broken accessories (such as loose beads, borders, hanging latkans, or tassels) due to transit mishandling by courier partners, Shikoba is not liable for free replacements.
If a replacement for the broken accessory is explicitly demanded, the customer must bear both the accessory material cost and the secondary shipping charges.

Please contact and inform our customer service team before sending any product back to our facility for alterations or re-stitching.
The customer will bear all round-trip shipping charges involved in sending the garment back and getting it redelivered. We will perform the requested alterations precisely to your updated, specified measurements and dispatch it back to you.

Any extra-large sizes (plus-sizes) require significantly more fabric yardage and structural patterning. Consequently, an additional charge of ten percent (10%) extra or more on the base price mentioned on the website will be applicable for these sizes.

Website and physical retail store prices, exclusive offers, and promotions may vary. Prices, online-only discounts, and digital promotions offered on this site do not automatically apply to our physical storefront locations, and vice versa, unless explicitly stated otherwise.

As a merchant, Shikoba shall be under no liability whatsoever for any direct or indirect loss or damage arising out of the decline of authorization for any transaction. This includes instances where the cardholder has exceeded the present credit/debit limit mutually agreed upon by the customer and their acquiring bank from time to time.